Thursday, December 11, 2008

Right Place at the Right Time

I had the rare opportunity (misfortune) last night to witness a bizarre rollover accident on 183 in Leander.  The vechicle was struck, spun, rolled into a ditch, and finally, came to rest right side up just on the other side of said ditch.  I immediately turned around to see if there was anything that I could do to help (I'm totally trained for this you know- jk).  Imagine my surprise to see the the driver was actually one of my clients and good friends.  

She recognized me immediately and was, I am sure, glad to see someone she knew.  Amazingly and thankfully, she was completely unharmed. Another person that stopped had to cut the side-curtain airbag to let her out.  The car, a 2007 Chevy Tahoe, had sufficient damage for the adjuster to declare it a total loss today, but it held up surprisingly well to have been in such a crash.  The roof was only slightly caved in the back and most all of the body panels had damage, but other than that I held strong and protected her.

As soon as she got out of the car, I called her husband to tell him that she was fine, but that he needed to come and get her.  She was able to sit in my car and stay warm while the police and fire department took statements and dealt with the vehicles.  In the meantime, I was able to call in the claim and schedule the adjuster to go out today like I previously mentioned. 

One of the firemen asked if I was with Allstate (perish the thought) because of their commercials.  I politely said no, but it was certainly reminescent of that Nationwide commercial where the agent walks right up to the vehicle with a cup of coffee after the woman driving goes into a hole.  My clients, who came to visit this morning mentioned that we should now do our own commercial.  Okay, so enough of the daydreaming, it was really cool to be able to help a client and friend in that way when they needed it.  Sometimes this is a really boring line of work full of policies, endorsements, and never ending billing issues, but, every once in a while I get the great opportunity and blessing of being in the right place at the right time to be able to help someone.

On a side note, the Leander police and fire departments were absolutely awesome!  They were courteous, professional, and arrived in less than 2 minutes.

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